L2 SUPPORT ENGINEER

Svitla Systems Inc. is looking for an L2 Support Engineer for a full-time position (40 hours per week) in Ukraine. Our client is a company that specializes in providing lodging and accommodation solutions for the airline and crew transportation industry. Established in 1984, they offer a comprehensive range of services designed to streamline and manage the complex logistics associated with crew accommodations, including hotels, transportation, and other related services. The company arranges and manages hotel accommodations for airline crew members during layovers or between flights. It includes negotiating contracts with hotels and ensuring compliance with airline policies and standards. Their end-to-end platform, mobile solutions, and data analytics automate the entire crew and workforce management cycle, enabling them to spend time elsewhere. As the worldwide leader in crew accommodation, they use proprietary technology, unique software solutions, and a highly experienced team to ensure over 41,000 crew members from over 100 airlines rest comfortably every night. The company offers global support with 24 locations worldwide & operations centers in New York, Hong Kong, London, and Sao Paolo, with global teams ready and able to assist 24/7. While this is not a direct coding role, this individual will have a Java-based web application development background and experience in Linux and AWS infrastructure administration. He/she will have strong technical, analytical, and communication skills. With solid application knowledge, candidates will combine working with clients and colleagues, reading application/system logs and the associated code to troubleshoot issues, and providing solutions and workarounds. Also required are skills with root cause analysis, lasting solutions, commitment to knowledge articles, and always end-user satisfaction. Strong performance in this role can lead to additional opportunities and responsibilities.