Tricky questions from new clients

Published: December 27, 2012 2 min. read
Svitla Team
By Svitla Team
Managed Operations
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Svitla has met some new clients recently. They came to Svitla’s office in Kyiv to communicate their future with Svitla’s partners directly. They’ve raised some tricky questions by answering on which, we suppose to get more attention from customer party.

How do you decide, will the project fixed price or time&material?

It depends on technical requirements that customer provides to our Company. If Customer has detailed written specification which seems reasonable to our technical specialists, Svitla may propose fixed based contract. If, for some reason, Customer has only vision, some wireframes or mockups, then Svitla Systems propose either to write technical requirements specs prior to start development process or suggest to take an appoach by using Agile methodology with dedicated team.

What amount of developers is here in Ukraine?

According to Report there are more than 25000 software development specialists in Ukraine.

What do you think about the quality of newbie developers?

It is not sufficient in regards of practical skills and graduates usually should be tought additionally. For this purpose Svitla Systems support Ruby community with Rubyshift, RubyGirls, RubyGarage and organised RubyC.

Why do you think developers don’t like to study new programming languages?

It is quite controversial statement if we talk about developers only. However, on the other hand, it’s part of a human nature to resist changes to be able to stay in comfort zone. Only a few procents are excited about changes. As an example, Svitla has such developer.

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Where are your customers from?

Up to 90% of Svitla customers are from USA and Sillicon Valley, we also provide service to some customers from Canada, South Africa and Japan.

If we sign a contract with you, we should pay extra VAT?

You, as a Svitla customer, will be signing a contract with Svitla Systems Inc. that is headquatered in the US, state of California. Hence, all taxes will be paid under country based jurisdiction.

Do you hire people on project based approach?

As a rule, Svitla Systems hire employee on the full time basis and pay them salary when they are off the project.

Written by
Svitla Team
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FAQ

How does Svitla decide between a fixed‑price model and a time & material model?

Svitla chooses between a fixed‑price and time & material model based mostly on how detailed and reliable the technical requirements from the client are. Should the customer provide an exhaustive, well‑defined written specification that is deemed reasonable by Svitla’s technical specialists, then Svitla will be able to offer a fixed‑price contract. If there is only a general vision from the client, wireframes, or mockups, Svitla will either require first preparing full technical requirements or recommend using a time & material approach based on Agile methodology with a dedicated team.

Where are Svitla Systems’ customers located?

Svitla Systems’ customers are predominantly located in the USA, with a significant portion coming from Silicon Valley, accounting for up to 90% of their clientele. Additionally, they serve customers from other countries such as Canada, South Africa, and Japan.

VAT when signing a contract with Svitla?

No, clients do not have to pay additional VAT when signing a contract with Svitla. This is because customers sign a contract with Svitla Systems Inc., which is headquartered in the US, specifically in California. Therefore, all taxes are paid according to the jurisdiction of the United States.

Does Svitla hire developers on a project basis or full‑time?

Svitla Systems typically hires employees on a full-time basis. They ensure their developers receive a salary even when they are not actively assigned to a project. This approach indicates a commitment to their workforce beyond individual project durations.