Svitla Systems Inc. is looking for an L2 Support Engineer for a full-time position (40 hours per week) in Ukraine. Our client is a company specializing in travel management solutions. It offers a proprietary technology platform that automates the booking and management of hotel rooms and services, such as sourcing and contracting accommodations, crew planning, daily operations management, and billing and reconciliation. They provide comprehensive services to manage crew accommodations, ground transportation, and travel logistics for large-scale operations. The client manages lodging and ground transportation for over 41,000 individuals across over 100 airlines worldwide. The company has also expanded its services to rail, cruise lines, and sports teams. Founded in 1984 and headquartered in Melville, New York, it has over 40 years of experience managing crew accommodations and logistics for airlines and other commercial travel clients.
While this is not a direct coding role, this individual will have a Java-based web application development background and experience in Linux and AWS infrastructure administration. He/she will have strong technical, analytical, and communication skills. With solid application knowledge, candidates will combine working with clients and colleagues, reading application/system logs and the associated code to troubleshoot issues, and providing solutions and workarounds. Also required are skills with root cause analysis, lasting solutions, commitment to knowledge articles, and always end-user satisfaction. Strong performance in this role can lead to additional opportunities and responsibilities.
Requirements:
- About 2 years of experience supporting web-based Java/J2EE applications.
- BSc/BA in computer science, engineering, or relevant field (MSc/MA preferred).
- Knowledge of Spring (MVC, Core, and IOC), Hibernate, Struts, JSF, Node.js, and Linux.
- Knowledge of Apache Tomcat, WebLogic & TomEE.
- Solid understanding of ITIL practices around request, incident, and problem management.
- Solid experience working with ITSM tools like Jira Service Desk or ServiceNow.
- Experience reading and interpreting SOAP/REST-based web services using XML/JSON.
- Familiarity with AWS infrastructure and administration.
- Strong experience with SQL and working knowledge of Oracle.
- Self-motivated and directed to manage concurrent complex tasks under pressure effectively.
- Analytical and problem-solving abilities, with keen attention to detail.
- Business acumen plus learning and applying client business model insights.
- Results-driven individual.
- The ability for team collaboration and technical communication.
- Customer focus.
Nice to have:
- Prior airline domain experience, preferably in crew management/service area.
Responsibilities:
- Support full lifecycle application development.
- Design, code, and debug software.
- Perform software analysis, risk analysis, and reliability analysis.
- Provide mentorship to develop technical and soft skills for members of the team.
- Participate in software design, architecture, prototyping, and development processes.
- Take part in client requirements and scrum team discussions.
- Maintain production as a primary focus to help ensure every ticket is correctly resolved for the user and documented for continuous improvement.
- Assist with functional/system integration testing support and deployment.
- Prepare queries on demand for all backend reports requested from the database.
- Set up CronJob/automated scripts.
- Assist with all types of issue investigation for the Level 1 team and route them correctly in their investigation.
- Work on escalated items after the primary investigation by the Level 1 team.
- Escalate further after a detailed investigation and for input from Level 3.
- Fix issues and provide possible workarounds without impacting current production.
- Create a JIRA ticket if further fixing or code fix is needed.
- Monitor all email responses by production support and update if any corrective action is needed.
- Observe SWA Team/DASH incidents and work on the investigation to provide possible solutions.
- Ensure all alerts/queues are correctly checked, and the team responds accordingly.
- Work on code commits if any are needed.
- Collaborate with the Dev team and attend client calls on configuration changes if necessary.
- Be accountable for all queries on escalations via Slack/email/on-call to management.
- Work on deployments on demand.
- Address server issues (QA/UAT/DEV/prod server issues).
- Handle ACES2/ACES3, Southwest, CP deployment, and configuration issues.
- Work on AWS EC2 instance restarts.
- Restart the complete production system and verify all component processes, message flows, etc., on demand.
We offer
- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Annual performance appraisals.
- Flexibility in workspace, either remote or in one of our development offices.
- Comprehensive medical insurance including dental and massages.
- Sport reimbursement program for onsite and online activities.
- Support of a healthy lifestyle, compensation for running events.
- Bonuses for recommendations of new employees.
- Bonuses for article writing, public talks, other activities.
- Personal loan budget available for long-term personnel.
- 20 vacation days, 10 national holidays and sick leaves.
- Maternity leave policy and family days off.
- Full compensation for conferences, courses, English classes.
- Free webinars, meetups and conferences organized by Svitla.
- Gifts for New Year, anniversaries, children, and more.
- Fun corporate celebrations and activities, regular lectures on various topics.
- Awesome team, friendly and supportive community!
About Svitla
Svitla Systems is a global digital solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and trustworthy environment.
Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!
