Svitla Systems Inc. is looking for an L3 Support Engineer for a full-time position (40 hours per week) in Argentina. Our client is a San Francisco-based company specializing in a full-stack AI platform for enterprise use. The platform supports numerous business functions, including content creation, automating tasks, marketing, HR, and ensuring compliance with brand guidelines. It leverages large language models (LLMs) that are highly auditable, cost-effective, and tailored to specific industry needs. It allows for secure data integration and generation within client ecosystems, supporting strict compliance with GDPR, HIPAA, and SOC 2 standards. Businesses use it for diverse applications, from content generation to creating knowledge graphs that pull insights from internal data sources. Top enterprises like L’Oreal, Accenture, Dropbox, Spotify, and Uber have already utilized these solutions to enhance productivity and AI governance.
Requirements
- Strong expertise in software engineering.
- Knowledge of Terraform.
- Experience with Python and Scala.
- Experience working with Kubernetes.
- Hands-on understanding of cloud platforms such as AWS and/or GCP.
- Familiarity with ArgoCD.
Responsibilities
- Provide maintenance of the company cloud infrastructure to ensure high availability and performance of already developed platforms, based on AWS and GCP clouds, ArgoCD, Kubernetes, GitHub Actions, and Terraform.
- Support scalable cloud automation to support seamless deployment for the largest enterprise customers.
- Collaborate with development teams to optimize cloud resources and enhance system reliability.
- Maintain monitoring and alerting systems to proactively identify and resolve issues affecting the reliability of the writing solutions.
- Conduct post-mortem analyses of system failures to identify root causes and implement preventive measures.
- Ensure the security and compliance of the systems, adhering to industry standards and regulations.
- Stay current with emerging technologies and industry trends to improve site reliability practices continuously.
L3 Support Engineer Activities:
- Resolve complex and critical technical issues that L2 cannot handle.
- Perform root cause analysis (RCA) for significant incidents.
- Implement system optimizations, configurations, and architectural improvements.
- Develop automation scripts or tools to improve support efficiency.
- Analyze logs and system metrics to detect anomalies or performance issues.
- Maintain and improve CI/CD pipelines or deployment processes.
- Interface with R&D/engineering for unresolved bugs or code-level issues.
- Define monitoring strategies and implement advanced alerting.
- Contribute to documentation and runbooks for L1/L2 teams.
- Mentor L1/L2 engineers and conduct training sessions.
We offer
- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Annual performance appraisals.
- Remote-friendly culture and no micromanagement.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 10 national holidays, sick leaves.
- Personalized learning program tailored to your interests and skill development.
- Free webinars, meetups and conferences organized by Svitla.
- Fun corporate celebrations and activities.
- Awesome team, friendly and supportive community!
About Svitla
Svitla Systems is a global digital solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and trustworthy environment.
Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!
