Svitla Systems Inc. is looking for a Technical Support Engineer for a full-time position (40 hours per week) in the USA. Our client is an innovative San Francisco-based company that developed a software attack surface optimization platform to help organizations minimize cyberattacks. The company’s platform reduces vulnerability and patch management backlogs, prioritizing AI-powered risk management, and enables businesses to mitigate both known and unknown vulnerabilities in their workloads. This software attack surface optimization platform remediates 95% of software vulnerabilities in minutes without code changes. It reduces development costs and shortens release cycles while ensuring compliance with federal and industry regulations. The solution integrates seamlessly with existing workflows and technology stacks, making it a versatile option for various organizations. It is designed to work with open-source software, reducing the risks associated with software supply chains.
In this role, you will troubleshoot complex customer issues and provide advanced technical support for cloud and container technologies.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3+ years of experience as a Technical Support Engineer or in a similar technical role.
- Strong knowledge of Linux operating systems.
- Experience with AWS cloud platforms.
- Basic knowledge of containerization technologies such as Docker and Kubernetes (including Podman).
- Excellent troubleshooting, problem-solving, and debugging skills.
- Strong communication and collaboration skills.
Nice to have
- Experience with Azure or Google Cloud Platform.
Responsibilities
- Serve as the first point of contact for addressing and resolving customer-reported technical issues.
- Diagnose, investigate, and resolve complex technical issues related to Linux, containers, and cloud environments, ensuring timely solutions and minimal customer impact.
- Collaborate in preparing and maintaining technical documentation and knowledge base materials for customers and internal support teams.
- Work closely with engineering and product teams to escalate and resolve critical customer problems.
We offer
- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Annual performance appraisals.
- Remote-friendly culture and no micromanagement.
- Comprehensive private medical insurance.
- Christmas Bonus in the amount of 15 days' salary.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 10 holidays, sick leaves.
- Personalized learning program tailored to your interests and skill development.
- Free webinars, meetups and conferences organized by Svitla.
- Fun corporate celebrations and activities.
- Awesome team, friendly and supportive community!
About Svitla
Svitla Systems is a global digital solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and trustworthy environment.
Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!
