Consulting services

Even before the 'real work' begins, the first step is to fully understand the situation and the desired business outcomes. Our consultants bring a number of quick assessment approaches from their experience and utilize the assessment phase to qualify the business problem and potential solutions for the client.

Our consultants facilitate meetings, presentations, and interviews to elicit as much detail as possible about the client and the issue. In addition, details about the client's current capabilities and culture are important inputs to ensure the applicability of our recommendations.

The collected information will be discussed with client stakeholders and matched with any provided documentation, analyzed for completeness, and validated against the input expected to address the engagement goals. Any gaps will drive additional information gathering to ensure all details are understood before continuing.

A comprehensive strategy or detailed action plan will be developed, as appropriate, to define a path for achieving the desired business outcomes. The plan includes impacts and benefits.

Once the client has reviewed the strategy or action plan, additional discussions will revolve around defining appropriate metrics and milestones so that future performance can be measured and managed.

The complete result of the engagement - action plan or strategy, metrics, and milestones - will be provided and presented to the client.

Svitla will be available to review progress and revisit the strategy and plan for the future as the client progresses and as conditions change. Svitla will also share additional opportunities that can be exploited to execute the action plan or implement the strategy.