Global Citizen

Global Citizen, a movement of over 100 million citizens dedicated to ending extreme poverty by 2030, empowers individuals to take action on critical issues and rewards them for their efforts. As Global Citizen expanded its platform, the company sought to enhance its functionality, protect user data from scams, and improve the overall user experience across multiple languages and mediums.

Global Citizen turned to Svitla Systems for development services and AI-based solutions, ensuring an efficient, scalable platform.

Through a structured approach, Svitla implemented AI-driven solutions and development upgrades that directly addressed Global Citizen’s challenges. By automating content translations, video captions, and action-response evaluations, Global Citizen was able to focus on its mission while ensuring a scalable, secure platform for its users.

• AI-Based Anti-Scamming Subsystem: With increasing user engagement, Global Citizen needed a robust system to protect against scams. Svitla implemented an AI-based solution using Python libraries to detect and prevent fraudulent activities on the platform. This anti-scamming subsystem was designed to safeguard both user data and the platform’s integrity, ensuring a secure environment for all participants​.
• Content Translation and Accessibility: To make Global Citizen’s content accessible to a global audience, Svitla integrated AI-driven language translation into the platform. Utilizing OpenAI’s GPT model, we automated translations across various languages, which were then reviewed by native speakers for accuracy. Additionally, the Whisper library was used for captioning videos, with improvements from GPT to enhance the quality of translated captions. This allowed Global Citizen to scale its content delivery without compromising on quality​.
• Action Response Ranking: Global Citizen needed to evaluate the quality of responses to user actions on the platform. Svitla employed GPT-based prompt engineering to rank user responses based on relevance and quality, allowing for more personalized and accurate feedback. This system helped streamline user engagement and ensured that participants’ actions aligned with the platform’s goals​.
• Mobile App Enhancements: Svitla provided ongoing development support for Global Citizen’s mobile apps. We refined and added new features to the existing apps, ultimately upgrading them to a more stable Flutter-based version. These improvements addressed user demands and ensured a smooth, responsive experience across both iOS and Android platforms​.
  

• Improved Security: The AI-driven anti-scamming subsystem significantly enhanced data protection, safeguarding user information from fraudulent activity​.
• Global Reach through AI: Automated translations and improved video captioning made the platform’s content more accessible to a worldwide audience​.
• Enhanced data protection through the implementation of the anti-scamming subsystem.
• Enhanced User Engagement: The response ranking system helped streamline user interactions and ensured alignment with Global Citizen’s goals​.
• Upgraded Mobile Experience: Continuous improvements to the mobile apps led to a more stable and feature-rich experience for users across iOS and Android platforms.