Services
Digital Transformation
Industries
E-commerce & Retail
Product
A leading digital transformation company with 50 global locations, experienced in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With global expertise in enterprise-connected commerce, the company seamlessly guides world-leading brands throughout their entire digital transformation journey.
Business needs
- Maintain operational efficiency while delivering high-quality services and expertise to meet the expectations of major retail clients in cosmetics, jewelry, athletic apparel and footwear, groceries, video game publishing, and more.
- Integrate multiple platforms into a single, unified structure to streamline operations.
- Enable advanced customization to deliver tailored services to each major client brand.
- Provide comprehensive project support from initial concept to release to continued maintenance.
Suggested solutions from svitla
- Conducted pre-development analysis by focusing on requirements, providing clarifications, and maintaining active communication with the client.
- Created a scalable design strategy, accompanied by technical specification documents, with an emphasis on modifying existing architectural elements.
- Developed frontend and backend code, carried out debugging activities, and generated reports, offering clarifications as needed.
- Compiled comprehensive technical documentation, including specification papers and release notes.
- Administered release activities by managing code branches, preparing requisite release documents, and configuring build systems like Jenkins and Azure. Orchestrated the setup of products on both UAT and production instances.
- Led troubleshooting efforts, providing rapid issue analysis on production environments and implementing hotfixes.
- Cultivated a mentoring and leadership role by sharing expertise, conducting code reviews, onboarding new team members, delegating responsibilities, and offering support during critical issues.
Technologies
E-Commerce Platforms: Salesforce Commerce Cloud, Salesforce OMS, Salesforce Marketing Cloud
Value delivered
- The unification of disparate platforms increased operational efficiency.
- Custom-crafted functionalities added a personalized touch and operational finesse.
- Comprehensive project support, from pre-development to post-release activities, guaranteed premium service and elevated client satisfaction.
- Team diversification and sharing of specialized expertise enriched the client’s team with a broader skill set contributing added value to ongoing and future projects.
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