Services

Digital Transformation

Industries

E-commerce & Retail

Product

A leading digital transformation company with 50 global locations, experienced in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With global expertise in enterprise-connected commerce, the company seamlessly guides world-leading brands throughout their entire digital transformation journey.

Business needs

  • Maintain operational efficiency while delivering high-quality services and expertise to meet the expectations of major retail clients in cosmetics, jewelry, athletic apparel and footwear, groceries, video game publishing,  and more.
  • Integrate multiple platforms into a single, unified structure to streamline operations.
  • Enable advanced customization to deliver tailored services to each major client brand.
  • Provide comprehensive project support from initial concept to release to continued maintenance.

Suggested solutions from svitla

  • Conducted pre-development analysis by focusing on requirements, providing clarifications, and maintaining active communication with the client.
  • Created a scalable design strategy, accompanied by technical specification documents, with an emphasis on modifying existing architectural elements.
  • Developed frontend and backend code, carried out debugging activities, and generated reports, offering clarifications as needed.
  • Compiled comprehensive technical documentation, including specification papers and release notes.
  • Administered release activities by managing code branches, preparing requisite release documents, and configuring build systems like Jenkins and Azure. Orchestrated the setup of products on both UAT and production instances.
  • Led troubleshooting efforts, providing rapid issue analysis on production environments and implementing hotfixes.
  • Cultivated a mentoring and leadership role by sharing expertise, conducting code reviews, onboarding new team members, delegating responsibilities, and offering support during critical issues.

Technologies

E-Commerce Platforms: Salesforce Commerce Cloud, Salesforce OMS, Salesforce Marketing Cloud

Value delivered

  • The unification of disparate platforms increased operational efficiency.
  • Custom-crafted functionalities added a personalized touch and operational finesse.
  • Comprehensive project support, from pre-development to post-release activities, guaranteed premium service and elevated client satisfaction.
  • Team diversification and sharing of specialized expertise enriched the client’s team with a broader skill set contributing added value to ongoing and future projects.

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