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BPA

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Hotels Integration Platform

Services

DevOps

Industries

Travel & Hospitality

Technologies

Angular JS, Bootstrap, Ruby, Java, Jira, Jenkins, MySQL, Docker, Kubernetes, Spark

Project type

BPA, CRM, Microservices

Product:

The Client offers easy-to-use guest marketing and CRM solutions specialized for hotels. Products help over 25,000 leading hotels to deliver world-class personalized service to their many customers. The platform enables hoteliers of all technical skill levels to drive revenue and direct bookings by engaging guests before, during, and after the stay.

Business needs:

- Integrations Platform: re-architect the system by delivering a solution that speeds up data ingesting.

- Ongoing Development: reduce the time to connect new systems and onboard new customers.

- Ongoing Support: enhance technical support by reducing issue response times and increasing response quality.

Suggested solutions from Svitla:

- Svitla Consultancy Team suggested a structure of a Dedicated Development Team for the Client, describing the responsibilities of each developer, the preferable methodologies, product roadmap, and estimates.

- A new architecture that enabled the system to understand and support much more diverse data types and formats, saving time spent on onboarding new customers.

Value delivered

The client received a full-stack development team coordinated by a Project Manager, familiar with similar systems, and ready to provide ongoing assistance to enhance existing functionality and develop new features.
The updated onboarding architecture allowed to onboard new customers much quicker and with minimum effort from the development team.

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