Automating Data From Over 12,000 Alarms For Emergency Services 

Victoria is unique in Australia and rare worldwide for having a single, centralized authority responsible for police, fire, ambulance, and State Emergency Service call-taking and dispatch.  

ESTA provides a critical link between the Victorian community and the state’s emergency services agencies. It also manages the provision of advanced, operational communications for Victoria’s emergency services.  

One of ESTA’s critical services is managing all automatic fire alarms in Victoria – over 12,000. 

It became clear to the Svitla-ESTA project management team that a centralized system was needed, and moving it to the cloud and away from spreadsheets would keep everything in one place.  

The other issue at hand was data integrity. The foundational data needed to be cleansed and organized to create business rules for data provision for the three main fire alarm providers and ESTA itself.  

Svitla’s solution consolidated ESTA alarm data from all alarm monitoring companies into a single repository. All alarm data from the companies securely stored in a single ESTA database, with the necessary structures and measures in place to ensure data consistency, security, and accessibility. 

This automation has freed up the client’s team while also enabling them to apply more analytics to the monthly data.  

The new repository is hosted on the AZURE platform and can generate data reports that “for anyone to read, a five-year-old could read this.  

ESTA now has a monthly supply of clear data and business rules set in place to keep this in order.  

Overall, many of Jeff’s processes have been automated – it’s taken spreadsheets off and given the team command of the data, sans cumbersome Excel formulas. The system is better streamlined.  

As for the project, it delivered in scope with no changes to the budget. ESTA’s executive team dubbed the project ‘the only one to deliver 100%’ and so plans to build on this AZURE platform moving forward.