A Powerful Data Visualization Tool 

Remasys were faced with a modern-day dilemma. Eaglei, the company’s patented and award-winning enterprise-grade monitoring system, was an incredibly rich product below the surface, yet on the surface, it was aesthetically outdated and didn’t clearly visualize the in-depth, cutting-edge information the tool was designed to provide.  

Using Eaglei, a unique approach to problem localization is possible. A business can see how their applications are really performing (for example, a website or online store) with visibility into how their system appears on the screen for customers. It offers real-time data on application availability and performance, with video replays and deep network analytics that help pinpoint and predict application issues. Yet, because of its outdated appearance and less-than-optimal user experience, it wasn’t gaining the traction it deserved.  

The Svitla team worked from the ground up to redevelop the application, beginning by identifying its typical users, their goals, and the experience they would expect, and designing an experience free from the constraints of earlier versions.  

Along with identifying the users, Svitla also analyzed the way they would use the application. Given the nature of the tool, Eaglei is not an application that users would necessarily have open all day. Users would typically open the application, investigate an alert or check performance, then close it.

This usage pattern was factored into the design to ensure information users needed quickly was surfaced up front, with minimal interaction.  

The new, slick, modern user interface comprises two main powerful features:  

• ‘States’ and ‘statuses’ of monitored applications bubble up to the unified dashboard  

• A global time filter that allows users to focus all data on the entire product from a single control point.  

The enormous volumes of data beneath the surface are displayed dynamically via a series of interactive charts and graphs. The graphs offer controls that manipulate the data and are rich with a variety of popovers that display the next level of information the user would expect to see, all without leaving their current view or even having to click.