Managed Support Services

Reduce the pressure on your IT team and guarantee maximum availability of your applications and infrastructure.

Whether you need round-the-clock coverage, relief for your overloaded core team, or a full support operation, our Managed Support Services bring order to chaos with proven processes, mature teams, and a commitment to keeping your operations running 24/7/365.

Lack of Capacity

Rely on our expertise to onboard high-performing and cost-effective support teams and take the headache off your hiring managers.

Weak Support Performance

If your existing support team is not meeting their performance metrics, it’s high time to enforce support performance with our mature resources and tools.

Growing Support Budget

We ensure predictable monthly fees and 24/7/365 application and infrastructure support by our global balanced teams, keeping your support spending within budget.

Overloaded Core Team

Want to offload less complicated work from your existing IT staff? Our engineers monitor and support all layers of your systems, reducing the workload of your teams.

Downtime Risks

Maintain business continuity and avoid costly downtime. We deliver proactive support services that allow monitoring, anticipating, and mitigating incidents before they pop up.

Poor User Experience

Stop losing clients because of slow support or unavailable applications. We help you enhance performance and responsiveness, quickly fix the issues, and find areas of improvement.

Our services

Consulting

We perform an initial assessment and develop a strategic roadmap on how to optimize your existing IT landscape and support processes.

Support as a Solution

We take responsibility for supporting your IT ecosystem while your team focuses on strategic business processes.

Extended Support Team

We work as an extension of your internal IT support team, using your runbook and meeting your SLAs to effectively extend your support organization.

It takes up to two weeks from a first meeting to onboarding our candidates to your project

Let's start today!

Benefits of Partnering with Svitla Systems

Long-Term Cooperation

We work under the same standards and best practices that you establish for your own teams. You can rely on our professionals 24/7/365 and expect long-term support cooperation facilitated by shared governance and continuous improvement.

Engagement Flexibility

We encourage customers to influence support team behaviors to ensure fit into their culture. We work from your runbook, operational procedures, and escalation paths, and we report against agreed service-level agreements (SLAs).

Best-of-Class Deliveries

We approach every support engagement – big or small – with the same level of care and professionalism. And we work alongside our clients every step of the way, offering them high-quality and cost-effective solutions.

Experienced Team

We staff your project with engineers that not only have in-depth technical skills but also have experience in your domain and the industry.

Culture Fit

Our managed support team adheres to the corporate culture values, working standards, and best practices established in your company.

Transparent Reporting

We keep you informed at every stage with regular performance reports, SLA dashboards, and clear incident tracking.

Case Studies

AI-Enhanced Hospitality Data Platform

Project Type AI and ML

Industry Hospitality & Travel

Discover our AI-driven digital transformation for a leading hospitality analytics provider. We implemented advanced search tools, precise demand forecasting, and innovative data extraction, significantly enhancing strategic decision-making and operational efficiency.

AI-Powered Medical Coding Solution

Project Type AI and ML, Digital Transformation, Quality Assurance

Industry Healthcare & Life Sciences

Learn more about our AI-powered medical coding solution, enabling precise code assignment, multi-layer validations, and automatic report generation while enhancing scalability and reducing costs for the client.

Automation For Drone Data Analysis

Project Type Big Data & Analytics, IoT

Industry E-commerce & Retail, Hi-Tech Devices

Discover how we developed an automated information system for a global conglomerate, streamlining data analysis from drone-captured media through microservices architecture and AWS cloud services, resulting in enhanced efficiency, reduced manual effort, and improved data visualization for Data Analysts.

Consulting Services

Recommended For:

Strategy development
Situational assessment
Knowledge transfer

Development Centers

Recommended For:

Small projects with short-term duration
Projects that need part-time support or short-term resources
Legacy applications that need support services

Managed Services

Recommended For:

Overloaded core teams
Teams with weak support performance
Growing support budget

Project-based Deliverables

Recommended For:

Projects with a defined, limited scope
Projects with strict time constraints
Projects that require immediate implementation

Team Extension

Recommended For:

Augmentation for existing teams
Ongoing bug fixes and legacy support
Long-term development work

Why hesitate? Apply now
Tell us briefly about your project,
and we will contact you within a day.

Managed Support Services

Reduce the pressure on your IT team and guarantee maximum availability of your applications and infrastructure.

Whether you need round-the-clock coverage, relief for your overloaded core team, or a full support operation, our Managed Support Services bring order to chaos with proven processes, mature teams, and a commitment to keeping your operations running 24/7/365.

Why Use Managed Support Services?

Lack of Capacity

Weak Support Performance

Growing Support Budget

Overloaded Core Team

Downtime Risks

Poor User Experience

Our services

Consulting

Support as a Solution

Extended Support Team

It takes up to two weeks from a first meeting to onboarding our candidates to your project

Benefits of Partnering with Svitla Systems

Long-Term Cooperation

Engagement Flexibility

Best-of-Class Deliveries

Experienced Team

Culture Fit

Transparent Reporting

Case Studies

AI-Enhanced Hospitality Data Platform

AI-Powered Medical Coding Solution

Automation For Drone Data Analysis

Engagement Models

Consulting Services

Development Centers

Managed Services

Project-based Deliverables

Team Extension