Why Use Managed Support Services?
Lack of Capacity
Rely on our expertise to onboard high-performing and cost-effective support teams and take the headache off your hiring managers.
Weak Support Performance
If your existing support team is not meeting their performance metrics, it’s high time to enforce support performance with our mature resources and tools.
Growing Support Budget
We ensure predictable monthly fees and 24/7/365 application and infrastructure support by our global balanced teams, keeping your support spending within budget.
Overloaded Core Team
Want to offload less complicated work from your existing IT staff? Our engineers monitor and support all layers of your systems, reducing the workload of your teams.
Downtime Risks
Maintain business continuity and avoid costly downtime. We deliver proactive support services that allow monitoring, anticipating, and mitigating incidents before they pop up.
Poor User Experience
Stop losing clients because of slow support or unavailable applications. We help you enhance performance and responsiveness, quickly fix the issues, and find areas of improvement.
How we can help
Applications Support
We monitor your applications around the clock to ensure they stay up. From detecting incidents to deploying hot fixes, our team keeps your systems running so yours doesn't have to.
Cloud Services (IaaS, PaaS, SaaS)
We manage your cloud environment: monitoring performance, reviewing security settings, tuning databases, and keeping your apps available without requiring a full-time certified resource on your payroll.
Database and Data Analytics Systems
Your data infrastructure needs constant attention to security, space, availability, and tuning. We perform regular health checks, run ETL, validate reports, and handle any issues before they impact your business.
Site Reliability Support
We embed SRE engineers directly into your production environment to monitor, manage, and maintain the reliability of your most critical applications. When alerts fire, our team responds fast.
Cybersecurity Solutions
We keep your security operations running 24/7. From monitoring alerts and responding to threats, to extending your SOC capacity during off-hours, we help you stay protected without building an entire security team in-house.
Infrastructure Support
We monitor and manage your network infrastructure — routers, firewalls, load balancers, and servers — ensuring optimal performance and availability. Our team proactively identifies bottlenecks and resolves issues before they affect your operations.
End User & Help Desk Support
We provide L1/L2/L3 support for your employees and customers, handling tickets, troubleshooting issues, and resolving requests quickly. Our team integrates with your existing workflows so your users always have a reliable point of contact.
DevOps & Automation Support
We maintain and optimize your CI/CD pipelines, deployment processes, and automation scripts. Our engineers keep your delivery infrastructure healthy so your development teams can ship faster with fewer disruptions.
Our services
Consulting
We perform an initial assessment and develop a strategic roadmap on how to optimize your existing IT landscape and support processes.
Support as a Solution
We take responsibility for supporting your IT ecosystem while your team focuses on strategic business processes.
Extended Support Team
We work as an extension of your internal IT support team, using your runbook and meeting your SLAs to effectively extend your support organization.
Benefits of Partnering with Svitla Systems
Long-Term Cooperation
We work under the same standards and best practices that you establish for your own teams. You can rely on our professionals 24/7/365 and expect long-term support cooperation facilitated by shared governance and continuous improvement.
Engagement Flexibility
We encourage customers to influence support team behaviors to ensure fit into their culture. We work from your runbook, operational procedures, and escalation paths, and we report against agreed service-level agreements (SLAs).
Best-of-Class Deliveries
We approach every support engagement – big or small – with the same level of care and professionalism. And we work alongside our clients every step of the way, offering them high-quality and cost-effective solutions.
Experienced Team
We staff your project with engineers that not only have in-depth technical skills but also have experience in your domain and the industry.
Culture Fit
Our managed support team adheres to the corporate culture values, working standards, and best practices established in your company.
Transparent Reporting
We keep you informed at every stage with regular performance reports, SLA dashboards, and clear incident tracking.
Case Studies
AI-Enhanced Hospitality Data Platform
Discover our AI-driven digital transformation for a leading hospitality analytics provider. We implemented advanced search tools, precise demand forecasting, and innovative data extraction, significantly enhancing strategic decision-making and operational efficiency.
AI-Powered Medical Coding Solution
Learn more about our AI-powered medical coding solution, enabling precise code assignment, multi-layer validations, and automatic report generation while enhancing scalability and reducing costs for the client.
Automation For Drone Data Analysis
Discover how we developed an automated information system for a global conglomerate, streamlining data analysis from drone-captured media through microservices architecture and AWS cloud services, resulting in enhanced efficiency, reduced manual effort, and improved data visualization for Data Analysts.
Scalable Simulation and Data Processing Solutions
We streamlined simulation workflows, modernized data processing, and upgraded internal tools for a global entertainment company, replacing fragile scripts with a scalable stack that engineers enjoy using. The result is a beta-ready simulation manager with faster performance (10–20%), smaller bundles (15–20%), and a codebase that’s easier to maintain.
Opioid Data Analytics
See how we developed an MVP for a healthcare solution that utilizes advanced analytics, AI, and RPA on AWS to identify opioid over-prescription trends, enhancing data processing across major US hospitals.