JIRA ADMINISTRATOR

April 18, 2024
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1 position

JIRA ADMINISTRATOR

location

Any city, Costa Rica

Svitla Systems Inc. is looking for a Jira Administrator for a full-time position (40 hours per week) in Costa Rica. Our client is an American membership-based warehouse club retail chain that operates primarily in Central America, the Caribbean, and Colombia. They operate on a membership-based warehouse club model. Customers pay an annual membership fee to access the club's stores, where they can purchase a wide range of products at discounted prices, often in bulk quantities. Membership fees contribute to the company's revenue and help to offset operating costs. The client offers a diverse selection of products across various categories, including groceries, electronics, appliances, household goods, clothing, and more. Many of the products sold are private-label or bulk-packaged items, which allows the company to offer competitive prices to its members. With over 47 clubs in 13 countries, the client serves over 3 million members. You will oversee Jira administration, platform customizations, and automation and provide support to stakeholders and end-users. Additionally, they should collaborate closely with teams interested in adopting the tool.

Requirements:

  • Experience in Jira administration and support.
  • Knowledge of GitHub.
  • Experience as a Project Manager.
  • Bachelor of Science in Computer Engineering, Computer Science, or a related field.

Will be a plus:

  • Experience in working with global cultural orientation.
  • The ability for flexible shifts.
  • License.
  • Advanced English Level.

Responsibilities:

  • Provide project administration for Jira Software, including project creation, customizations, and automation.
  • Integrate Jira software projects and Jira service management projects.
  • Integrate the Jira platform with other systems such as GitHub, ServiceNow, KACE, internal systems, etc.
  • Work with Jira migration teams and post-migration DE teams to solve migration issues.
  • Provide training sessions for system admins and end-users on effectively using and managing Jira instances.
  • Create documentation, including user guides and system administration manuals, to support ongoing usage and maintenance of the Jira instances.
  • Connect with stakeholders to define the path forward and provide status reports.
  • Provide support for Jira stakeholders and users.

We Offer:

  • US and EU projects based on advanced technologies.
  • Competitive compensation based on skills and experience.
  • Annual performance appraisals.
  • Remote-friendly culture and no micromanagement.
  • Comprehensive private medical insurance.
  • Christmas Bonus in the amount of 15 days' salary.
  • Bonuses for recommendations of new employees.
  • Bonuses for article writing, public talks, other activities.
  • 15 vacation days, 10 holidays, sick leaves.
  • Udemy unlimited training account.
  • Free webinars, meetups and conferences organized by Svitla.
  • Fun corporate celebrations and activities.
  • Awesome team, friendly and supportive community!

About Svitla:

Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and family-like environment.

Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes. 

Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!

If you are interested in our vacancy, please send your CV. We will be happy to see you in our friendly team :)

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